Product Condition
Refurbished products are previously used devices that have been professionally inspected, tested, and restored to full working condition. These products may show minor cosmetic imperfections such as light scratches or marks, which do not affect the functionality or performance of the device.
All refurbished products are thoroughly tested before dispatch to ensure they meet our quality and performance standards.
Product Condition – Brand-New Factory-Sealed Products
Brand-new factory-sealed products are 100% brand-new and unused products supplied in their original manufacturer packaging with the factory seal intact, unless otherwise stated on the individual product listing.
These products have not been refurbished, repaired, or previously used by SwiftBuy.
Brand-new sealed products may include:
- Original manufacturer device
- Original factory-sealed retail packaging
- Original charger, power adapter, and cables, where supplied by the manufacturer
- Manufacturer-supplied accessories included with the original product
- Manufacturer documentation and manuals, where applicable
Important Information About Sealed Products
- The product is supplied factory sealed in its original retail packaging.
- Packaging may show minor marks, scuffs, dents, or storage-related imperfections due to transportation or warehouse handling. Such cosmetic imperfections to the external packaging do not necessarily indicate that the product has been used or damaged.
- Product packaging, seals, labels, or serial-number stickers may vary depending on the manufacturer and model.
- The product may have been manufactured or released some time before the date of purchase. Therefore, the manufacturer's warranty period may already have commenced.
- The applicable warranty for a brand-new sealed product is the remaining manufacturer warranty, unless a different warranty period is specifically stated on the product page.
- Customers should check the individual product listing for the stated warranty information before purchasing.
- Where applicable, warranty registration or activation may be required with the manufacturer.
- Manufacturer warranty terms, conditions, exclusions, and claim procedures apply to brand-new sealed products.
Product Opening and Activation
Customers should carefully inspect the external packaging before opening the product.
Once a factory-sealed product has been opened, it may no longer qualify as a sealed/unopened product for change-of-mind returns. Any applicable return rights remain subject to our Returns Policy and Australian Consumer Law.
If a brand-new sealed product is found to have a manufacturing fault, customers should contact SwiftBuy promptly so that we can assist with the appropriate warranty or return process.
What Is Included
Unless otherwise specified in the product listing, refurbished products may include:
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Main device (such as laptop, desktop, or hardware unit)
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Compatible charger or power adapter, where applicable
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Battery, if applicable
Original retail packaging, manuals, or additional accessories may not always be included.
Warranty Period for Refurbished Products
All refurbished products come with a 90-Day Return to Base (RTB) Warranty, unless otherwise stated on the individual product page.
Under an RTB warranty, the customer is responsible for returning the product to our service centre for inspection, testing, and repair if a fault occurs.
Warranty for Brand-New / Factory-Sealed Products
Brand-new, factory-sealed products are supplied in their original sealed retail packaging.
Unless otherwise stated on the product page, brand-new sealed products are covered by the remaining manufacturer’s warranty applicable to that product.
The manufacturer’s warranty period may vary depending on the product, model, manufacturer, and original warranty commencement date. Customers should refer to the individual product listing for the warranty period or warranty information provided by SwiftBuy.
Where applicable, manufacturer warranty claims may need to be handled directly with the manufacturer or an authorised service provider in accordance with the manufacturer’s warranty terms and conditions.
Important: Opening, activating, or registering a factory-sealed product may affect the commencement or remaining period of the manufacturer’s warranty. Customers should check the applicable manufacturer warranty terms before opening or activating the product.
Warranty Coverage
For refurbished products, the warranty covers hardware faults that occur during normal use of the product within the applicable warranty period.
If a hardware fault is confirmed during the warranty period, we may, at our discretion:
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Repair the product; or
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Replace the product with the same or an equivalent model.
For brand-new sealed products, warranty coverage is subject to the applicable manufacturer’s warranty terms and conditions.
Warranty Exclusions
The warranty does not cover:
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Software issues or operating system problems
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Virus infections or user-installed software errors
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Accidental or physical damage
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Liquid damage
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Electrical surge or improper power supply
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Data loss or data recovery services
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Damage caused by misuse, neglect, or improper handling
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Unauthorized repairs, modifications, or tampering with the device
Cosmetic wear such as scratches, dents, or marks on refurbished products is not covered under warranty.
Manufacturer warranty exclusions may also apply to brand-new products in accordance with the relevant manufacturer’s warranty terms.
Dead on Arrival (DOA)
If a product arrives damaged or is not functioning upon delivery, customers must notify us within 7 days of delivery.
The product may be eligible for replacement or repair following inspection and testing.
Customers should retain the original packaging and accessories where possible until the product has been confirmed to be functioning correctly.
Data Responsibility
Customers are responsible for backing up all personal data before sending a product for repair, warranty claim, or return.
We are not responsible for any loss of data during testing, repair, warranty service, or replacement.
Return Process
To initiate a return or warranty claim:
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Contact our support team with your order number and a description of the issue.
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Our team will provide return instructions and, where applicable, return authorization.
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Securely package the product with the required accessories before shipping it back.
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The product may be inspected and tested to determine the nature and cause of the reported fault.
Products returned without prior authorization may not be accepted.
Limitation of Liability
To the extent permitted by applicable law, our liability is limited to the remedies available for the purchased product, including repair, replacement, or refund where applicable.
We are not responsible for indirect damages, business losses, loss of profits, or data loss resulting from the use of refurbished or other products.
Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies available to consumers under applicable Australian consumer law.
Contact Us
For returns, warranty claims, or support inquiries, please contact our support team.
Email: sales@swiftbuy.com.au